Before you book.

Yes. BlackRyde arranges airport transfers at Toronto Pearson, Billy Bishop, Buffalo, Detroit, London, Ottawa and at the leading international airports across Europe, the Middle East, Asia Pacific, Africa and Latin America. See the full airport list for the hubs we cover directly.

Give us your flight number when you book. We monitor the inbound flight and move the pickup time automatically if it is early or delayed, so you are never charged for a delay that was not yours. International arrivals include sixty minutes of free waiting, domestic arrivals thirty.

Yes. Quotes are all-inclusive of tolls, taxes, parking, fuel and gratuity, and they do not change because of traffic or a longer route. Extra stops, added waiting time or a change of vehicle are the only things that alter a fare, and we confirm those in writing first.

Yes. We cover arena concerts, Rogers Centre and Scotiabank Arena events, Buffalo Bills and Detroit Lions fixtures, theatre nights and festivals. The chauffeur stages nearby during the event and meets you at a pickup point agreed in advance.

Business Class and First Class saloons, Business SUV, Business Van, Executive Sprinter, stretch limousines, minibuses and coaches, plus an Electric Class where the city supports it. Exact models vary by location and are confirmed on your booking.

Yes. Corporate clients get consolidated invoicing, a named account contact, cost-centre reference fields on every booking, and chauffeurs briefed on confidentiality before assignment. Contact us to open an account.

Yes. Toronto to Niagara Falls, Blue Mountain, Ottawa, Kingston, London, Buffalo and Detroit are run at fixed all-inclusive rates with one chauffeur for the whole journey. Cross-border journeys are quoted with the border crossing built into the schedule.

Standard transfers can be cancelled or changed free of charge up to one hour before the scheduled pickup. Stretch limousines, coaches, weddings and event contracts carry their own terms, which are stated on the quote before you confirm.

Use the booking form on this site — it is on the home page and on the Book page. You can also call (877) 403-1177 or email support@blackryde.com for multi-vehicle, event or account bookings.

Yes. Every chauffeur is licensed and insured for the vehicle class they drive, background-checked, and briefed on the standards of the Limousine Worldwide Directory and the Limousine Association International, of which we are a member.

Tell us as soon as you know and we will cancel or move the transfer at no charge, whatever the notice. We do not bill for an airline’s decision. If you rebook onto a later flight, give us the new number and we will simply re-attach the tracking.

Yes. Call or reply to your confirmation email. We will quote the additional stop before applying it, so nothing appears on your card that you have not agreed to first.

Yes, in every class except the stretch limousine. Ask when you book and tell us the child’s age and weight so the correct infant, child or booster seat is fitted before the vehicle leaves the garage.

Accessible vehicles are available in most of the cities we cover, subject to notice. Please contact us directly instead of booking online so we can confirm the vehicle and an appropriate pickup point before you commit.

The passenger and bag capacity for each class is listed on the fleet page. Those counts assume standard check-in cases — skis, golf clubs, instruments and pushchairs need the class above. Tell us what you are carrying and we will size the vehicle rather than let you find out at the kerb.

Yes, in 56 countries. Outside our own operating region the journey is placed with an operator vetted through the Limousine Worldwide Directory and the Limousine Association International, and you continue to deal only with us — one confirmation, one fare, one number.

Yes. Give us the tail number and the handler or FBO when you book. We confirm apron or lounge access with them in advance and send you the exact meeting point in writing the day before.

It is already inside the fare you are quoted. Chauffeurs do not expect anything further, and will never ask. If you want to recognise exceptional service you are welcome to, but it is genuinely not required.

Major credit and debit cards through the secure booking form. Corporate accounts are invoiced monthly on agreed terms. We do not ask chauffeurs to collect cash.

Yes. Booking details are shared only with the chauffeur and, on international journeys, the assigned partner operator — and only the details they need to complete the journey. Full detail is in our privacy policy.